Cancellation & Refund Policy – Odrr

Effective Date: 1st April, 2025

Thank you for shopping at Odrr, operated by Singhal Infosystems Pvt. Ltd. This Cancellation & Refund Policy explains how cancellations, returns, and refunds are handled for retail customers.

1. Order Cancellation (Before Dispatch)

a. Customer-Initiated Cancellation

• You may cancel your order before it is dispatched by contacting our support team.
• If the order is not yet shipped:
  • The cancellation will be processed immediately.
  • The full amount will be refunded to your original payment method.

b. Cancellation After Dispatch

• Once the product is shipped, the order cannot be cancelled.
• You may request a return only if eligible under our Return Policy.

2. Return Eligibility (After Delivery)

You may request a return or replacement only under these conditions:

a. Damaged Product Received

• Physical damage must be reported within 24 hours of delivery.
• Unboxing video is mandatory as proof.

b. Wrong Product Delivered

• Return request must be raised within 48 hours of delivery.
• Product must be unused, with all original accessories and packaging.

c. Defective / Dead on Arrival (DOA)

• If the product is not powering on or is defective out of the box:
  • Report within 3 days of delivery
  • DOA certificate may be required from the brand service center (as per brand policy)

d. Non-Returnable Items

• Some products cannot be returned once opened:
  • Software, antivirus, digital keys
  • Used or damaged products
  • Accessories without packaging
  • Products damaged due to customer misuse

3. Refund Process

• Refunds are issued only after:
  • Product is picked up
  • Quality check (QC) is completed at the warehouse
• If approved, refunds will be processed within 5–7 working days to the original payment method.
• In case QC fails, the product will be returned back to you.

4. Exchange Policy

• Exchanges are allowed only if:
  • The product is DOA
  • The wrong item was delivered
  • Replacement stock is available
• If replacement stock is unavailable, a refund will be initiated.

5. Order Refusal at Delivery

• If you refuse an order without valid reason:
  • Shipping charges may be deducted from your refund
  • Repeated refusals may lead to account restrictions

6. Contact for Support

To raise cancellation or refund requests:

• Email: support@odrr.in
• Phone: You can request a call back through our odrr.ai chatbot available on the website. Our team will contact you within the stipulated timeframe.