Cancellation & Refund Policy – Odrr.in (B2C)
Effective Date: 1st April, 2025Thank you for shopping at Odrr.in, operated by Singhal Infosystems Pvt. Ltd. (CIN: U72900RJ2012PTC041067, GSTIN: 08AASCS4623G1Z1), registered at A-4, Yudhister Marg, Opp. Yojana Bhawan, C Scheme, Jaipur, Rajasthan – 302005. This Cancellation & Refund Policy explains how cancellations, returns, refunds, and Cash on Delivery orders are handled for retail customers.
1. Order Cancellation (Before Dispatch)
a. Customer-Initiated Cancellation
You may cancel your order before it is dispatched by contacting our support team. If the order is not yet shipped:
- The cancellation will be processed immediately.
- The full amount will be refunded to your original payment method.
b. Cancellation After Dispatch
Once the product is shipped, the order cannot be cancelled.
You may request a return only if eligible under Section 2 of this Policy.
2. Return Eligibility (After Delivery)
Returns are accepted only under the conditions below, and must be reported within 3 days of delivery. Change of mind, size or model preference, or expectation mismatch are not valid reasons for return.
a. Damaged Product Received
- Must be reported within 3 days of delivery.
- Unboxing video is mandatory as proof.
- This applies to physically damaged Box Pack software and hardware alike (e.g. crushed or tampered packaging on arrival).
b. Wrong Product Delivered
- Return request must be raised within 3 days of delivery.
- Product must be unused, with all original accessories and packaging.
c. Defective / Dead on Arrival (DOA)
If the product is not powering on or is defective out of the box:
- DOA claims are accepted only when supported with a DOA certificate issued by the brand's authorized service center.
d. Software, Antivirus, Digital Keys & Box Pack Products (Non-Returnable Category)
Returns for digital products, software license keys, activation codes, subscriptions, and Box Pack software are accepted only if an incorrect product has been delivered.
- Return requests must be raised within 24 hours of delivery, with your Order ID and complete product details.
- Correctly delivered digital products, software license keys, activation codes, subscriptions, and Box Pack software are non-returnable and non-refundable, regardless of activation status.
- Physically damaged Box Pack products (e.g. damaged packaging on arrival) are covered under Section 2(a), not this clause.
e. Activation Support
For software installation, activation, or license-related issues, please contact the respective brand's official support team directly, as activation and licensing are managed by the manufacturer.
f. Need Further Assistance?
If your issue remains unresolved after contacting the brand's support team, reach out to Odrr.in Customer Support at support@odrr.in with your Order ID and complete details. We will coordinate with the manufacturer or authorized distributor to help resolve the issue.
g. Other Non-Returnable Items
The following cannot be returned once opened or used, under any circumstances:
- Used or damaged products (outside Section 2(a) claims)
- Accessories without original packaging
- Products damaged due to customer misuse
3. Refund Process
Refunds are issued only after:
- Product is picked up (for physical returns)
- Quality check (QC) is completed at our warehouse, or the correct-item claim is verified (for digital and Box Pack software)
If approved, refunds will be processed within 5–7 working days to the original payment method, including any advance payment made on COD orders.
Return Shipping: For all returns approved under Section 2 (damaged, wrong item, or DOA-verified products), return shipping is free of charge to the customer.
In case QC fails or the claim is not verified, the product or claim will not be eligible for refund, and physical products will be returned to you.
4. Exchange Policy
Odrr.in does not offer product exchanges.
In all cases where a return is eligible under Section 2 — wrong item delivered, damaged product received, or DOA supported with a valid certificate — a refund will be issued instead of an exchange, as per the refund process outlined in Section 3.
Products that do not qualify for return under Section 2 are not eligible for exchange either.
5. Order Refusal at Delivery (Prepaid Orders)
If you refuse a prepaid order without valid reason:
- Shipping charges may be deducted from your refund
- Repeated unsuccessful deliveries or refusals on future orders may be reviewed by our team before processing
6. Cash on Delivery (COD)
a. Order Value Eligibility
- Cash on Delivery (COD) is available on orders with a value between ₹20,000 and ₹2,00,000.
- COD is subject to serviceability and logistics feasibility at your delivery location.
b. Advance Payment & Charges
- A 20% advance payment is required to place a COD order.
- The remaining 80% balance is collected at the time of delivery.
- A 1% COD handling charge applies in addition to the product price.
- COD orders are processed and dispatched based on warehouse and delivery coverage for your location.
c. Payment at Delivery
At the time of delivery, the remaining balance may be paid via Cash, UPI, Net Banking, or Credit/Debit Card, depending on the payment methods available with the delivery agent. The specific method cannot be guaranteed in advance — please be prepared to use any of the above.
d. Refusal at Delivery
If you refuse to accept a COD order at the time of delivery, the 20% advance payment already made will not be refunded.
If you accept the order and pay the remaining balance, and the product is later found to be damaged or an incorrect item was delivered, you are eligible for a return and full refund — including the advance payment — as per Section 2 and Section 3 of this Policy.
e. Changes to COD Terms
Odrr.in reserves the right to modify COD eligibility, charges, and terms at any time, without prior notice.
7. Contact for Support
To raise cancellation, return, or refund requests, write to us at support@odrr.in.
For unresolved grievances, our Grievance Officer can be reached using the details published in our Privacy Policy.