You can reach our customer care team at:

Email: support@odrr.in

Our team will respond within 24–48 working hours.

You can request a callback through our odrr.ai chatbot available on the website.

Our support team will contact you within the stipulated timeframe during working hours.

Odrr.in uses an integrated Support Ticket System to ensure every query is tracked and resolved efficiently.

You can raise a ticket for:

• Order status issues
• Delivery delays
• Returns & refunds
• Warranty or DOA claims
• Payment or transaction-related queries
• General product questions

Once you raise a ticket:

• You’ll receive a unique Ticket ID
• You can track progress anytime
• Our team usually responds within 24–48 hours
• Updates are shared via email or SMS

This ensures faster resolution and transparent communication.

Support Hours:

Monday to Saturday: 10:00 AM – 6:00 PM

Sunday & Public Holidays: Closed

You can create an ODRR Business (B2B) Account in a few simple steps:

Step 1 — Create B2C Account

• Go to odrr.in
• Click on Account
• Enter your mobile number
• Accept Terms & Conditions
• Click Send OTP
• Enter the OTP received on your phone
• Enter your First Name and Last Name
• Click Submit

Your ODRR B2C account is now created.

Step 2 — Open Business Registration

• After login, click the Create Business button next to the account option
• You will be redirected to the ODRR B2B website (odrr.co.in)

Step 3 — Fill Business Registration Form

• First Name (auto filled)
• Last Name (auto filled)
• Mobile Number (auto filled)
• Enter your Email ID

Step 4 — Business Details

You have two options:

• If you have GST number: Enter your GST Number and the system will fetch your business details from the GST portal
• If you do not have GST: Turn off the GST toggle and enter the business details manually

Step 5 — Upload Legal Document

• Upload 1 legal document from the list provided on the form

Step 6 — Email Verification

• Click Submit
• You will receive an OTP on your email
• Enter the OTP to verify your email

Step 7 — Accept Terms & Conditions

• The T&C page will open
• Scroll the page
• Click Accept

Step 8 — KYC Review

• Your registration is now complete
• You will see KYC Status: In Process
• Our team will review your account and approve or reject it within 2 business hours