Shipping & Delivery Policy – Odrr

Effective Date: 1st April, 2025

Thank you for shopping at Odrr. This Shipping & Delivery Policy explains how we process, dispatch, and deliver products to our customers.

1. Shipping Coverage

• Odrr ships products across India through trusted courier partners.
• Delivery availability depends on your pin code and courier serviceability.

2. Order Processing Time

• All orders are processed within 24–48 hours, excluding Sundays and public holidays.
• Processing may take longer during:
  • Festival periods
  • High-sale events
  • Stock transfers

3. Dispatch Timeline

• Once your order is packed and ready, it will be dispatched from the nearest available warehouse.
• You will receive an SMS/email notification once the order is shipped.

4. Estimated Delivery Time

Delivery depends on your location:

• Metro Cities: 2–4 working days
• Tier 1 & Tier 2 Cities: 3–6 working days
• Remote / ODA Areas: 5–10 working days

Unexpected courier or weather delays may extend the delivery time.

5. Shipping Charges

• Shipping charges, if applicable, will be shown at checkout.
• Some products may qualify for free shipping under special offers.

6. Order Tracking

• Once dispatched, you will receive:
  • Tracking ID
  • Courier partner name
  • Tracking link
• Tracking information may take a few hours to update after pickup.

7. Delivery Attempts

• Courier partners will make up to 3 delivery attempts.
• If the customer is unavailable:
  • The order may return to origin
  • Re-delivery charges may apply
  • Repeated refusals may lead to account restrictions

8. Accurate Address Required

• Customers must provide complete and accurate address details.
• Incorrect or incomplete information may lead to:
  • Delivery delays
  • Additional charges
  • Order cancellation

9. Damaged or Tampered Package

• If your order arrives damaged or tampered:
  • Do not accept the package; reject it and contact customer support within 24 hours.
  • An unboxing video is mandatory for damage or missing-item claims.

10. Delivery Delays Beyond Our Control

• We are not responsible for delays caused by:
  • Weather disruptions
  • Courier issues
  • Local restrictions
  • Natural disasters
  • Festive rush
• However, our team will actively assist in tracking your shipment.

11. Contact for Support

• Email: support@odrr.in
• Phone: Request a call back through our odrr.ai chatbot available on the website. Our team will reach you within the stipulated timeframe.