Shipping & Delivery Policy – Odrr.in (B2C)
Effective Date: 1st April, 2025Thank you for shopping at Odrr.in, operated by Singhal Infosystems Pvt. Ltd. (CIN: U72900RJ2012PTC041067, GSTIN: 08AASCS4623G1Z1), registered at A-4, Yudhister Marg, Opp. Yojana Bhawan, C Scheme, Jaipur, Rajasthan – 302005.
This Shipping & Delivery Policy explains how we process, dispatch, and deliver products to our retail customers.
1. Shipping Coverage
Odrr.in ships physical products across India through trusted courier partners.
Delivery availability depends on your pincode and courier partner serviceability.
2. Digital Products & Software Licenses
Software licenses, digital keys, and antivirus subscriptions are delivered electronically via email to the address provided at checkout, typically within a few hours of order confirmation.
Digital orders do not involve physical shipping, courier tracking, or delivery timelines described in Sections 3–7 of this Policy.
If you do not receive your digital key within 24 hours, contact us using the details in Section 12.
3. Order Processing Time (Physical Products)
All physical orders are processed within 24–48 hours, excluding Sundays and public holidays.
Processing time may take longer during:
- Festival periods
- High-sale events
- Stock transfers
4. Dispatch Timeline
Once your order is packed and ready, it will be dispatched from the nearest available warehouse. You will receive an SMS/email notification once the order is shipped.
5. Estimated Delivery Time
Delivery depends on your location:
• Metro Cities: 2–4 working days
- Tier 1 & Tier 2 Cities: 3–6 working days
- Remote / ODA Areas: 5–10 working days
Unexpected courier or weather delays may extend the delivery time.
6. Shipping Charges
Odrr.in offers free shipping on all orders across India.
7. Order Tracking
Once dispatched, you will receive:
- Tracking ID
- Courier partner name
- Tracking link
Tracking information may take a few hours to update after pickup.
8. Delivery Attempts
Courier partners will make up to 3 delivery attempts.
If the customer is unavailable:
- The order may be returned to origin
- Re-delivery charges may apply
- Repeated unsuccessful delivery attempts on future orders may be reviewed by our team
9. Accurate Address Required
Customers must provide complete and accurate address details.
Incorrect or incomplete information may lead to:
• Delivery delays
- Additional charges
- Order cancellation
10. Damaged or Tampered Package
If your order arrives damaged or tampered:
Do not accept the package.
Reject it and contact customer support within 24 hours.
An unboxing video is mandatory for damage or missing-item claims.
11. Delivery Delays Beyond Our Control
We are not responsible for delays caused by:
- Weather disruptions
- Courier issues
- Local restrictions
- Natural disasters
- Festive rush
However, our team will actively help track the shipment.
12. Contact Us
For shipping, delivery, or tracking queries, contact us at support@odrr.in.
For unresolved grievances, our Grievance Officer can be reached using the details published in our Privacy Policy.