Privacy Policy – Odrr

Effective Date: 1st April, 2025

Your privacy is important to us. This Privacy Policy explains how Odrr (“we”, “our”, “us”) collects, uses, discloses, and protects your information when you shop for products on our website or mobile application.

By using Odrr, you agree to the practices described in this policy.

1. Introduction

We are committed to protecting the personal information of all our retail customers. This policy outlines:

• What information we collect
• How we use, store, and share it
• Your rights under the Digital Personal Data Protection (DPDP) Act, 2023

This policy applies to all orders, interactions, and activities conducted on Odrr.

2. Why We Collect Your Data

a. Order Processing & Service Delivery

• Processing your order and payment
• Delivering products to your address
• Managing your Odrr customer account

b. Customer Support & Communication

• Responding to queries and complaints
• Sending order confirmations, delivery alerts, and service notifications
• Informing you about offers, deals, and product updates

c. Platform Improvement

• Enhancing website features and customer experience
• Understanding shopping behavior and preferences

d. Legal Compliance

• Complying with taxation rules, consumer protection laws, and statutory norms
• Responding to legitimate requests from authorities

3. Information We Collect (B2C)

a. Personal Information

• Name
• Mobile number
• Email address
• Billing & shipping address

b. Account Details

• Username and password
• Order and return history
• Saved items or preferences

c. Payment Information

• Mode of payment
• UPI, card, or wallet transaction details (securely processed via payment gateways)

d. Device & Technical Data

• IP address
• Browser type
• Device information
• Cookies and browsing patterns