Privacy Policy – Odrr.in (B2C)
Effective Date: 1st April, 2025This Privacy Policy is issued by Singhal Infosystems Pvt. Ltd. (CIN: U72900RJ2012PTC041067, GSTIN: 08AASCS4623G1Z1), operating the brand Odrr and the website Odrr.in ("we", "our", "us"), registered at A-4, Yudhister Marg, Opp. Yojana Bhawan, C Scheme, Jaipur, Rajasthan – 302005. This Policy explains how we collect, use, disclose, and protect your information when you shop for products on our website or mobile application.
By using Odrr.in, you agree to the practices described in this policy.
1. Introduction
We are committed to protecting the personal information of all our retail customers. This policy outlines:
- What information we collect
- How we use, store, and share it
- Your rights under the Digital Personal Data Protection (DPDP) Act, 2023
This policy applies to all orders, interactions, and activities conducted on Odrr.in.
2. Why We Collect Your Data
We collect customer data for the following purposes:
a. Order Processing & Service Delivery
- Processing your order and payment- Delivering products to your address
- Managing your Odrr.in customer account
b. Customer Support & Communication
- Responding to queries and complaints- Sending order confirmations, delivery alerts, and service notifications
- Informing you about offers, deals, and product updates
c. Platform Improvement
- Enhancing website features and customer experience- Understanding shopping behaviour and preferences
d. Legal Compliance
- Complying with taxation rules, consumer protection laws, and statutory norms- Responding to legitimate requests from authorities
3. Information We Collect (B2C)
We may collect:
a. Personal Information
- Name- Mobile number
- Email address
- Billing & shipping address
b. Account Details
- Username and password- Order and return history
- Saved items or preferences
c. Payment Information
- Mode of payment- UPI, card, or wallet transaction details (securely processed via payment gateways)
d. Device & Technical Data
- IP address, browser type, and device information- Cookies and browsing patterns
- Analytics and usage data collected via Google Analytics and Google Tag Manager
- Session behaviour data collected via Microsoft Clarity
- Advertising and audience data collected via Meta (Facebook) Pixel and domain verification tools
e. Voluntary Information
- Product reviews- Support requests
- Survey responses
4. Sharing and Disclosure of Data
Your information may be shared with:
a. Service Providers
- Courier & logistics partners- Payment gateway providers
- Customer support systems
- Technical and hosting service providers
- Analytics and advertising platforms (Google, Meta, Microsoft), which may set cookies or similar technologies as described in Section 3(d)
b. Legal Authorities
If required by law or to protect our rights, safety, or property.We never sell your personal data to any third party.
5. Data Security
We use reasonable security practices to protect your data, including:
- Encrypted payment processing
- Secured servers and access control
- Regular monitoring and audits
6. Data Retention
Your data is retained:
- As long as your account remains active
- As required by financial, tax, or legal regulations
- Until the purpose for which it was collected is fulfilled After that, data is securely deleted or anonymised.
7. Your Rights Under DPDP Act, 2023
You have the right to:
- Access your data
- Correct inaccurate information
- Request erasure (where applicable)
- Restrict processing
- Nominate a person to exercise your rights
- Data portability (in applicable cases)
To exercise any of these rights, contact our Grievance Officer using the details in Section 9.
8. Policy Updates
We may update this Privacy Policy from time to time. Major changes will be notified on Odrr.in.
9. Grievance Officer & Contact Us
In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, the details of the Grievance Officer are provided below:
Grievance Officer: Himanshu Vijay
Designation: Sales Support
Email: support@odrr.in
Registered Address: A-4, Yudhister Marg, Opp. Yojana Bhawan, C Scheme, Jaipur, Rajasthan – 302005
The Grievance Officer will acknowledge your complaint within 48 hours and resolve it within 30 days of receipt, as prescribed under applicable law.
For general questions related to this Privacy Policy or your data rights, write to us at support@odrr.in.